Terms & Conditions

Promotions

1. Free Delivery on orders over $300

Free delivery applies to orders in Australia and New Zealand over AUD 300/NZD 300 (metro locations only). The freight discount will automatically be applied at the time of checkout. The $300 threshold must be met after any discounts or promotional offers have been applied.

2. WELCOME10 Promotion

*Offer not valid in conjunction with any other offers. The $10 discount applies to PaperPak stock range products available for purchase through paperpak.co. Minimum spend $100 exc. GST. Promotion applied using code: WELCOME10. This offer can only be redeemed once. Offer cannot be exchanged for cash. No rain checks are available for items out of stock.

3. Easter Sale 

20% off selected PaperPak stock range. Offer ends 11/04/25. Offer subject to change at any time. While stocks last, no rain checks are available for items out of stock.

General Terms and Conditions of Sale and Supply

Read for Australia or New Zealand. 

Detmold Australia Sales Pty Ltd trading as PaperPak General Terms and Conditions of Sale and Supply
By ordering Goods from the Seller, the Buyer agrees that the following Terms and Conditions shall apply to the supply of the Goods (“Agreement”). 

These Terms and Conditions replace any previous terms and conditions. 

1. Definitions

In these Terms and Conditions:

• 1.1. “ACL” is an abbreviation of the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth) as amended from time to time);
• 1.2. “Consequential Loss” means loss of expected savings, loss of use, loss of opportunity, loss of profit, loss of revenue, increased financing costs, loss arising from delay, or any consequential, special or indirect loss or damage, whether or not the possibility or potential extent of the loss or damage was known or foreseeable, and whether arising from a claim under indemnity, contract, tort (including negligence), statute or otherwise;
• 1.3. “Consumer” means a consumer as that term is defined in section 3 of the ACL;
• 1.4. “Seller” means Detmold Australia Sales Pty Ltd ACN 005 331 466 trading as PaperPak ABN 71 005 331 466 and includes their successors and permitted assigns;
• 1.5. “Buyer” means the person/s ordering Goods as specified in any invoice, document or order, and it includes the Buyer’s personal representatives, successors and permitted assigns;
• 1.6. “Goods” means all goods or services supplied by the Seller to the Buyer at the Buyer’s request from time to time;
• 1.7. “Price” means the Price payable for the Goods as agreed between the Seller and the Buyer in accordance with clause 5 below.
• 1.8. “Small Business” means a small business that meets the criteria of section 23(4)(b) of the ACL.
• 1.9. “Terms and Conditions” means these Terms and Conditions of Sale and Supply.
• 1.10. “Website” means www.paperpak.co

2. Register an Account 

• 2.1. In order to register an account with the Website, the Buyer must accept these Terms and Conditions and create an account. Registration of the Buyer’s account is only effective when the online registration is accepted and communicated to the Buyer via email by the Seller acknowledging the account.
• 2.2. The Buyer will create an account and password that shall be used by the Buyer for all transactions on the Website.
• 2.3. Registration of an account with the Website is for users residing in Australia only.

3. Ordering Goods

• 3.1. An account holder may place an order at any time to purchase Goods from the Seller via the Website ("Order").
• 3.2. Upon an Order being placed, the Seller will send the Buyer an email confirming receipt of the Order.
• 3.3. Once the Buyer has submitted an Order, it may not be cancelled. 
• 3.4. The Seller may cancel an Order at any time before delivery by giving written notice to the Buyer. On giving such notice, the Seller shall fully refund the Buyer any money paid by the Buyer for either the Goods or freight charges. 
• 3.5. In the event that the Seller cancels an Order, the Seller shall not be liable for any loss or damage, including consequential loss or damage, arising from such cancellation (including, but not limited to, any loss of profits). 

4. Goods

• 4.1. Some Goods may be available for purchase in full carton quantities only.
• 4.2. Images on the Website have been provided for illustrative purposes only and the Seller does not guarantee that any image will reproduce the true colour nor that any given image will reflect or portray the full design or options relating to the Goods. 

5. Price and Payment

• 5.1. The amounts payable for the Goods will be specified on the Website at the time of placing an Order ("Price"). All prices are in Australian Dollars (AUD) and where applicable, prices are inclusive of GST.
• 5.2. Whilst the Seller takes all reasonable steps to ensure that all details, descriptions and prices which appear on the Website are accurate, errors may occur. If the Seller discovers an error in the price of any Goods which the Buyer has ordered, the Seller will inform the Buyer of this as soon as possible and give the Buyer the option of reconfirming the order at the correct price or cancelling it. If the Seller is unable to contact the Buyer, the Seller will treat the order as cancelled. If the Buyer cancels and the Buyer has already paid for the goods, the Seller will provide a full refund. 
• 5.3. The Seller endeavours to ensure that the Goods listed on the Website are current however, the Seller gives no undertaking as to the availability of any of the Goods advertised on the Website. 
• 5.4. The Seller reserves the right to vary the Price for any of the Goods from time to time, such variation to take effect immediately upon posting of the amended Price on the Website.
• 5.5. Freight charges will be payable in addition to the Price and such additional charges are clearly displayed where applicable and included in the 'Total’.
• 5.6. The Price and any freight charges are due and payable upon the placing of an Order via the Website. The Website accepts payment by Visa and Mastercard.  
• 5.7. The Seller shall not accept any Order for which the applicable Price and freight charges have not been paid in full.

6. Delivery

Australia - Metropolitan Delivery

• 6.1. The Seller’s standard delivery times are 2-5 business days from the date of dispatch, however, during sale / promotional events, delivery may be longer than these specified delivery times. 
• Australia - Non-Metropolitan Delivery
• 6.2. The Seller’s standard delivery times for non-metropolitan deliveries cannot be guaranteed. Please contact a PaperPak representative should you wish to further discuss delivery times to non-metropolitan areas. 
• 6.3. Any standard delivery times should be treated as an estimate only and the Seller shall not be liable for any loss or damage, including consequential loss or damage, arising from delay in delivery or failure to deliver the Goods, either whole or in part, due to circumstances beyond its control.
• 6.4. Orders received before 2:00pm CST on any given business day will be dispatched the following business day. 
• 6.5. The Buyer must provide a delivery address within Australia. A final freight charge will be automatically calculated when completing the purchase at checkout, based on the delivery location and the size of the Order. All freight charges are non-refundable. 
• 6.6. The Seller reserves the right to amend freight charges for Orders which have specified the incorrect freight charges. The Buyer will be notified by telephone or email prior to dispatch of the Order if amendments to freight charges are required. The Buyer must accept the amended freight charges within 2 Business Days of receiving notification from the Seller. Upon such acceptance, the Seller will adjust the total amount charged to the Buyer’s credit card in accordance with clause 5.6. If the Buyer does not accept the amended freight charges, the Order will be deemed to have been cancelled. Orders will not be dispatched until after the amended freight charges are paid. 
• 6.7. The Seller’s obligation to deliver shall be discharged on delivery of the Goods to the Seller’s nominated delivery address appearing on the Order. If the Buyer is unable or unwilling to accept physical delivery of the Goods when the Goods are ready for delivery, the Seller shall be entitled to charge a re-delivery fee or to arrange for storage of the Goods at the Buyer’s risk. The Buyer shall be liable for all transportation, storage and other consequential costs.

7. Risk

• 7.1. Risk of damage to or loss of the Goods passes to the Buyer immediately on delivery of the Goods to the Buyer.
• 7.2. Goods will not be left unattended at the delivery address.

8. Privacy

• 8.1. The Seller’s Privacy Policy is on the Website or available upon request to the Seller and forms part of these Terms and Conditions.
• 8.2. The Website may be hosted, or some data may be stored overseas. All personal information derived from Australia will still be treated in accordance with the Seller’s policies whilst being stored overseas.
• 8.3. In accordance with the Seller’s Policies, the Buyer agrees that the Seller may use or disclose information to its suppliers and to third parties for the purpose of providing the Goods, providing information about Goods; sending information about the Seller and/or the Seller’s services; performing administrative and marketing operations; complying with legislative and regulatory requirements or as otherwise permitted or authorised by law; considering any other application the Buyer makes to the Seller; managing the Seller’s rights and obligations in relation to external payment systems, e.g. credit card schemes and debit payment schemes; conducting market research or Buyer satisfaction research; and developing and identifying products and services that may interest the Buyer.

9. Conditions of Use

• 9.1. The Buyer must not, in any form or by any means:

a) use or register as a trade mark, business name or domain name any trade mark, name or logo similar to those used by or associated with the Seller;

b) use, adapt, reproduce, store, distribute or copy any of the material or content located on the Website;

c) do anything that would cause the Seller or the Website to be brought into disrepute; or

d) copy, reverse engineer or decompile any component of the Website, without the Seller’s prior written consent, such consent to be provided or withheld in the Seller’s absolute discretion.

• 9.2. The Buyer hereby indemnifies the Seller in respect of any loss or damage suffered by the Buyer or a third party as a result of the Buyer’s use of the Website.

10. Termination

• 10.1. The Buyer agrees that the Agreement between it and the Seller shall commence on the date that it registers an Account via the Website and shall continue until such time as it is terminated by the Seller or closed by the Buyer. 
• 10.2. The Seller may terminate the Agreement by giving the Buyer written notice if the Buyer has breached any term of the Agreement.
• 10.3. Termination of the Agreement will not affect the accrued rights and remedies of either party. 

11. Defects, Warranties and Returns

• 11.1. The Buyer must inspect the Goods on delivery and must within five (5) business days of delivery notify the Seller in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description. Upon such notification the Buyer must allow the Seller to inspect the Goods. If the Buyer fails to provide such notice then the Buyer shall be deemed to have accepted the Goods
• 11.2. Subject to this clause 11, returns will only be accepted provided that:

a) the Buyer has complied with the provisions of clause 11.1; and

b) the Seller has agreed in writing that the Goods are defective; and

c) the Goods are returned by the Buyer to the Seller within a reasonable time; and

d) the Goods are returned in as close a condition to that in which they were delivered as is possible.

• 11.3. The Seller may, in its absolute discretion, accept non-defective Goods for return on the basis that the Buyer contacts the Seller within five (5) business days. In the event that the Seller accepts a return of any non-defective Goods, the Seller may require the Buyer to pay re-stocking fees of up to fifteen percent (15%) of the value of the returned Goods plus any freight costs.
• 11.4. Under applicable State, Territory and Commonwealth Law (including, without limitation the ACL), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the ACL) may be implied into these Terms and Conditions (“Non-Excluded Guarantees”), Nothing in these Terms and Conditions is intended to exclude or restrict the application of such laws.
• 11.5. The Seller’s liability for breach of any Non-Excluded Guarantees, conditions or warranty is limited at the Seller’s option, to in the case of Goods, the repair of the Goods, the replacement of the Goods or paying for the cost of repair or replacement the Goods.
• 11.6. Notwithstanding clauses 11.1 to 11.5 but subject to the ACL:

a) the Seller shall not be responsible for the consequence of any representation made or technical advice given by its employees, agents or sub-contractors in connection with the design and use of the Goods, and the Buyer agrees that all such advice is accepted by the Buyer entirely at the Buyer’s risk;

b) except as otherwise expressly specified in the terms of any applicable written warranty provided by the Seller, the Seller’s liability to the Buyer (whether arising under statute, contract, tort (including negligence), equity or otherwise) for any defect in the Goods, or the supply of the Goods, is limited, at the Seller’s option, to in the case of Goods, the repair of the Goods, the replacement of the Goods or paying for the cost of repair or replacement of the Goods; 

c) the Seller is not liable to the Buyer or anyone else in connection with the Goods or the supply of the Goods or with these Terms and Conditions (including any changes to the Terms and Conditions), including without limitation for:

i) any losses, costs, damages, expenses, claims, demands, actions, suits or proceedings (including without limitation for damage to the Goods or injury to any person) arising from:

A. the loading, unloading or delivery of the Goods;

B. a failure to deliver, or delay in delivering, the Goods;

C. the removal of defective Goods.

ii) any direct, indirect or Consequential Loss or damage, any loss of actual or anticipated savings, opportunity, revenue, profit or goodwill, or other economic loss; and

iii) any claim, action or proceeding by a third party against the Buyer (or any loss, damages or liability incurred or suffered by the Buyer as a result of any such claim, action or proceeding); and

d) the Buyer indemnifies the Seller from and against all losses, damages, costs and expenses suffered or incurred by the Seller, and all claims, demands, suits, actions or proceedings made or brought against the Seller, arising out of:

i) the Seller’s use of or reliance on any materials, design, drawing or specification provided to the Seller by the Buyer (including any allegation or claim that any such use or reliance by the Seller infringes the intellectual property rights of any person);

ii) any loss or damage caused by or during the processing of materials supplied to the Seller by the Buyer; or

iii) the Buyer failing to properly maintain or store any Goods;

iv) the Buyer using the Goods for any purpose other than that for which they were designed;

v) the Buyer continuing the use of the Goods after any defect became apparent or should have become apparent to a reasonably prudent user;

vi) the Buyer failing to follow any instructions or guidelines provided by the Seller;

vii) fair wear and tear, any accident, or act of God.

• 11.7 Notwithstanding anything contained in this clause if the Seller is required by law to accept a return then the Seller will only accept a return on the conditions imposed by that law.
• 11.8 Subject to this clause 11 and the terms of any applicable written warranty provided by the Seller, the Seller makes no warranties or other representations under these Terms and Conditions including but not limited to the quality or suitability of the Goods. All implied conditions, warranties, undertakings, inducements or representations whether express or implied, statutory or otherwise, relating to these Terms and Conditions or their subject matter are excluded to the maximum extent permitted by law.

12. Notices

• 12.1. Any notice given by the Seller to the Buyer will be served in writing by email to the address provided by the Seller to the Buyer. 
• 12.2. Any such notices shall be deemed to be served as at the time the relevant email is sent by the Buyer to the Seller and on the basis no bounce-back or undeliverable notification is received. 

13. General

• 13.1. This Agreement is governed by the laws of South Australia and the parties submit to the non-exclusive jurisdiction of the courts of that State.
• 13.2. The failure by the Seller to enforce any provision of these Terms and Conditions shall not be treated as a waiver of that provision, nor shall it affect the Seller’s right to subsequently enforce that provision. If any provision of these Terms and Conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
• 13.3. Subject to clause 11, the Seller shall be under no liability whatsoever to the Buyer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Buyer arising out of a breach by the Seller of these Terms and Conditions (alternatively the Seller’s liability shall be limited to damages which under no circumstances shall exceed the Price of the Goods).
• 13.4. The Buyer warrants that it has the power to enter into this Agreement and has obtained all necessary authorisations to allow it to do so, it is not insolvent and that this agreement creates binding and valid legal obligations on it.
• 13.5. To the maximum extent permitted by law, the Buyer agrees that it does not rely on the skill or judgment of the Seller in relation to the suitability of any Goods for a particular purpose. Any advice, recommendation, information or assistance provided by the Seller is provided without any liability by the Seller whatsoever.
• 13.6. The Agreement may be amended by the Seller at any time, such amendments to take effect immediately after posting of the amendments on the Website. The Buyer’s continued use of the Website following such posting of amendments will represent an agreement by the Buyer to be bound by this Agreement, as amended.
• 13.7. The Buyer must not assign or transfer any of its rights or obligations under this Agreement without the prior written consent of the Seller. The Seller may assign or transfer its rights or obligations under this Agreement at any time without obtaining the Buyer’s consent.
• 13.8. No waiver by a party of any breach or default by any other party is effective unless reduced to writing and signed by the party making such waiver, and any such waiver does not constitute a waiver of any other continuing breach or default under this Agreement.

Detmold NZ Sales Limited trading as PaperPak General Terms and Conditions of Sale and Supply

By ordering Goods from the Seller, the Buyer agrees that the following Terms and Conditions shall apply to the supply of the Goods (“Agreement”). 

These Terms and Conditions replace any previous terms and conditions. 

1. Definitions

In these Terms and Conditions:

• 1.1. “Act” means the Consumer Guarantees Act 1993 (NZ);
• 1.2. “Consequential Loss” means loss of expected savings, loss of use, loss of opportunity, loss of profit, loss of revenue, increased financing costs, loss arising from delay, or any consequential, special or indirect loss or damage, whether or not the possibility or potential extent of the loss or damage was known or foreseeable, and whether arising from a claim under indemnity, contract, tort (including negligence), statute or otherwise;
• 1.3. “Consumer” means a consumer as that term is defined in section 2 of the Act;
• 1.4. “Seller” means Detmold NZ Sales Limited trading as PaperPak and includes their successors and permitted assigns;
• 1.5. “Buyer” means the person/s ordering Goods as specified in any invoice, document or order, and it includes the Buyer’s personal representatives, successors and permitted assigns;
• 1.6. “Goods” means all goods or services supplied by the Seller to the Buyer at the Buyer’s request from time to time;
• 1.7. “Price” means the Price payable for the Goods as agreed between the Seller and the Buyer in accordance with clause 5 below.
• 1.8. “Terms and Conditions” means these Terms and Conditions of Sale and Supply.
• 1.9. “Website” means www.paperpak.co
• 2. Register an Account 
• 2.1. In order to register an account with the Website, the Buyer must accept these Terms and Conditions and create an account. Registration of the Buyer’s account is only effective when the online registration is accepted and communicated to the Buyer via email by the Seller acknowledging the account.
• 2.2. The Buyer will create an account and password that shall be used by the Buyer for all transactions on the Website.
• 2.3. Registration of an account with the Website is for users residing in New Zealand only.

3. Ordering Goods

• 3.1. An account holder may place an order at any time to purchase Goods from the Seller via the Website ("Order").
• 3.2. Upon an Order being placed, the Seller will send the Buyer an email confirming receipt of the Order.
• 3.3. Once the Buyer has submitted an Order, it may not be cancelled. 
• 3.4. The Seller may cancel an Order at any time before delivery by giving written notice to the Buyer. On giving such notice, the Seller shall fully refund the Buyer any money paid by the Buyer for either the Goods or freight charges. 
• 3.5. In the event that the Seller cancels an Order, the Seller shall not be liable for any loss or damage, including consequential loss or damage, arising from such cancellation (including, but not limited to, any loss of profits). 

4. Goods

• 4.1. Some Goods may be available for purchase in full carton quantities only.
• 4.2. Images on the Website have been provided for illustrative purposes only and the Seller does not guarantee that any image will reproduce the true colour nor that any given image will reflect or portray the full design or options relating to the Goods. 

5. Price and Payment

• 5.1. The amounts payable for the Goods will be specified on the Website at the time of placing an Order ("Price"). All prices are in New Zealand Dollars (NZD) and where applicable, prices are inclusive of GST.
• 5.2. Whilst the Seller takes all reasonable steps to ensure that all details, descriptions and prices which appear on the Website are accurate, errors may occur. If the Seller discovers an error in the price of any Goods which the Buyer has ordered, the Seller will inform the Buyer of this as soon as possible and give the Buyer the option of reconfirming the order at the correct price or cancelling it. If the Seller is unable to contact the Buyer, the Seller will treat the order as cancelled. If the Buyer cancels and the Buyer has already paid for the goods, the Seller will provide a full refund. 
• 5.3. The Seller endeavours to ensure that the Goods listed on the Website are current however, the Seller gives no undertaking as to the availability of any of the Goods advertised on the Website. 
• 5.4. The Seller reserves the right to vary the Price for any of the Goods from time to time, such variation to take effect immediately upon posting of the amended Price on the Website.
• 5.5. Freight charges will be payable in addition to the Price and such additional charges are clearly displayed where applicable and included in the 'Total’.
• 5.6. The Price and any freight charges are due and payable upon the placing of an Order via the Website. The Website accepts payment by Visa and Mastercard.  
• 5.7. The Seller shall not accept any Order for which the applicable Price and freight charges have not been paid in full.

6. Delivery

New Zealand - Metropolitan Delivery

• 6.1. The Seller’s standard delivery times are 2-5 business days from the date of dispatch, however, during sale / promotional events, delivery may be longer than these specified delivery times. 
• New Zealand - Non-Metropolitan Delivery
• 6.2. The Seller’s standard delivery times for non-metropolitan deliveries cannot be guaranteed. Please contact a PaperPak representative should you wish to further discuss delivery times to non-metropolitan areas. 
• 6.3. Any standard delivery times should be treated as an estimate only and the Seller shall not be liable for any loss or damage, including consequential loss or damage, arising from delay in delivery or failure to deliver the Goods, either whole or in part, due to circumstances beyond its control.
• 6.4. Orders received before 2:00pm CST on any given business day will be dispatched the following business day. 
• 6.5. The Buyer must provide a delivery address within New Zealand. A final freight charge will be automatically calculated when completing the purchase at checkout, based on the delivery location and the size of the Order. All freight charges are non-refundable. 
• 6.6. The Seller reserves the right to amend freight charges for Orders which have specified the incorrect freight charges. The Buyer will be notified by telephone or email prior to dispatch of the Order if amendments to freight charges are required. The Buyer must accept the amended freight charges within 2 Business Days of receiving notification from the Seller. Upon such acceptance, the Seller will adjust the total amount charged to the Buyer’s credit card in accordance with clause 5.6. If the Buyer does not accept the amended freight charges, the Order will be deemed to have been cancelled. Orders will not be dispatched until after the amended freight charges are paid. 
• 6.7. The Seller’s obligation to deliver shall be discharged on delivery of the Goods to the Seller’s nominated delivery address appearing on the Order. If the Buyer is unable or unwilling to accept physical delivery of the Goods when the Goods are ready for delivery, the Seller shall be entitled to charge a re-delivery fee or to arrange for storage of the Goods at the Buyer’s risk. The Buyer shall be liable for all transportation, storage and other consequential costs.

7. Risk

• 7.1. Risk of damage to or loss of the Goods passes to the Buyer immediately on delivery of the Goods to the Buyer.
• 7.2. Goods will not be left unattended at the delivery address.

8. Privacy

• 8.1. The Seller’s Privacy Policy is on the Website or available upon request to the Seller and forms part of these Terms and Conditions.
• 8.2. The Website may be hosted, or some data may be stored overseas. All personal information derived from New Zealand will still be treated in accordance with the Seller’s policies whilst being stored overseas.
• 8.3. In accordance with the Seller’s Policies, the Buyer agrees that the Seller may use or disclose information to its suppliers and to third parties for the purpose of providing the Goods, providing information about Goods; sending information about the Seller and/or the Seller’s services; performing administrative and marketing operations; complying with legislative and regulatory requirements or as otherwise permitted or authorised by law; considering any other application the Buyer makes to the Seller; managing the Seller’s rights and obligations in relation to external payment systems, e.g. credit card schemes and debit payment schemes; conducting market research or Buyer satisfaction research; and developing and identifying products and services that may interest the Buyer.

9. Conditions of Use

• 9.1. The Buyer must not, in any form or by any means:

a) use or register as a trade mark, business name or domain name any trade mark, name or logo similar to those used by or associated with the Seller;

b) use, adapt, reproduce, store, distribute or copy any of the material or content located on the Website;

c) do anything that would cause the Seller or the Website to be brought into disrepute; or

d) copy, reverse engineer or decompile any component of the Website, without the Seller’s prior written consent, such consent to be provided or withheld in the Seller’s absolute discretion.

• 9.2. The Buyer hereby indemnifies the Seller in respect of any loss or damage suffered by the Buyer or a third party as a result of the Buyer’s use of the Website.

10. Termination

• 10.1. The Buyer agrees that the Agreement between it and the Seller shall commence on the date that it registers an Account via the Website and shall continue until such time as it is terminated by the Seller or closed by the Buyer. 
• 10.2. The Seller may terminate the Agreement by giving the Buyer written notice if the Buyer has breached any term of the Agreement.
• 10.3. Termination of the Agreement will not affect the accrued rights and remedies of either party. 

11. Defects, Warranties and Returns

• 11.1. The Buyer must inspect the Goods on delivery and must within five (5) business days of delivery notify the Seller in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description. Upon such notification the Buyer must allow the Seller to inspect the Goods. If the Buyer fails to provide such notice then the Buyer shall be deemed to have accepted the Goods
• 11.2. Subject to this clause 11, returns will only be accepted provided that:

a) the Buyer has complied with the provisions of clause 11.1; and

b) the Seller has agreed in writing that the Goods are defective; and

c) the Goods are returned by the Buyer to the Seller within a reasonable time; and

d) the Goods are returned in as close a condition to that in which they were delivered as is possible.

• 11.3. The Seller may, in its absolute discretion, accept non-defective Goods for return on the basis that the Buyer contacts the Seller within five (5) business days. In the event that the Seller accepts a return of any non-defective Goods, the Seller may require the Buyer to pay re-stocking fees of up to fifteen percent (15%) of the value of the returned Goods plus any freight costs.
• 11.4. Under applicable New Zealand Law (including, without limitation the Act), certain statutory implied guarantees and warranties (including, without limitation the statutory guarantees under the Act) may be implied into these Terms and Conditions (“Non-Excluded Guarantees”), Nothing in these Terms and Conditions is intended to exclude or restrict the application of such laws.
• 11.5. The Seller’s liability for breach of any Non-Excluded Guarantees, conditions or warranty is limited at the Seller’s option, to in the case of Goods, the repair of the Goods, the replacement of the Goods or paying for the cost of repair or replacement the Goods.
• 11.6. Notwithstanding clauses 11.1 to 11.5 but subject to the Act:

a) the Seller shall not be responsible for the consequence of any representation made or technical advice given by its employees, agents or sub-contractors in connection with the design and use of the Goods, and the Buyer agrees that all such advice is accepted by the Buyer entirely at the Buyer’s risk;

b) except as otherwise expressly specified in the terms of any applicable written warranty provided by the Seller, the Seller’s liability to the Buyer (whether arising under statute, contract, tort (including negligence), equity or otherwise) for any defect in the Goods, or the supply of the Goods, is limited, at the Seller’s option, to in the case of Goods, the repair of the Goods, the replacement of the Goods or paying for the cost of repair or replacement of the Goods; 

c) the Seller is not liable to the Buyer or anyone else in connection with the Goods or the supply of the Goods or with these Terms and Conditions (including any changes to the Terms and Conditions), including without limitation for:

i) any losses, costs, damages, expenses, claims, demands, actions, suits or proceedings (including without limitation for damage to the Goods or injury to any person) arising from:

A. the loading, unloading or delivery of the Goods;

B. a failure to deliver, or delay in delivering, the Goods;

C. the removal of defective Goods.

ii) any direct, indirect or Consequential Loss or damage, any loss of actual or anticipated savings, opportunity, revenue, profit or goodwill, or other economic loss; and

iii) any claim, action or proceeding by a third party against the Buyer (or any loss, damages or liability incurred or suffered by the Buyer as a result of any such claim, action or proceeding); and

d) the Buyer indemnifies the Seller from and against all losses, damages, costs and expenses suffered or incurred by the Seller, and all claims, demands, suits, actions or proceedings made or brought against the Seller, arising out of:

i) the Seller’s use of or reliance on any materials, design, drawing or specification provided to the Seller by the Buyer (including any allegation or claim that any such use or reliance by the Seller infringes the intellectual property rights of any person);

ii) any loss or damage caused by or during the processing of materials supplied to the Seller by the Buyer; or

iii) the Buyer failing to properly maintain or store any Goods;

iv) the Buyer using the Goods for any purpose other than that for which they were designed;

v) the Buyer continuing the use of the Goods after any defect became apparent or should have become apparent to a reasonably prudent user;

vi) the Buyer failing to follow any instructions or guidelines provided by the Seller;

vii) fair wear and tear, any accident, or act of God.

• 11.7 Notwithstanding anything contained in this clause if the Seller is required by law to accept a return then the Seller will only accept a return on the conditions imposed by that law.
• 11.8 Subject to this clause 11 and the terms of any applicable written warranty provided by the Seller, the Seller makes no warranties or other representations under these Terms and Conditions including but not limited to the quality or suitability of the Goods. All implied conditions, warranties, undertakings, inducements or representations whether express or implied, statutory or otherwise, relating to these Terms and Conditions or their subject matter are excluded to the maximum extent permitted by law.

12. Notices

• 12.1. Any notice given by the Seller to the Buyer will be served in writing by email to the address provided by the Seller to the Buyer. 
• 12.2. Any such notices shall be deemed to be served as at the time the relevant email is sent by the Buyer to the Seller and on the basis no bounce-back or undeliverable notification is received. 

13. General

• 13.1. This Agreement is governed by the laws of New Zealand and the parties submit to the non-exclusive jurisdiction of the courts of that State.
• 13.2. The failure by the Seller to enforce any provision of these Terms and Conditions shall not be treated as a waiver of that provision, nor shall it affect the Seller’s right to subsequently enforce that provision. If any provision of these Terms and Conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
• 13.3. Subject to clause 11, the Seller shall be under no liability whatsoever to the Buyer for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by the Buyer arising out of a breach by the Seller of these Terms and Conditions (alternatively the Seller’s liability shall be limited to damages which under no circumstances shall exceed the Price of the Goods).
• 13.4. The Buyer warrants that it has the power to enter into this Agreement and has obtained all necessary authorisations to allow it to do so, it is not insolvent and that this agreement creates binding and valid legal obligations on it.
• 13.5. To the maximum extent permitted by law, the Buyer agrees that it does not rely on the skill or judgment of the Seller in relation to the suitability of any Goods for a particular purpose. Any advice, recommendation, information or assistance provided by the Seller is provided without any liability by the Seller whatsoever.
• 13.6. The Agreement may be amended by the Seller at any time, such amendments to take effect immediately after posting of the amendments on the Website. The Buyer’s continued use of the Website following such posting of amendments will represent an agreement by the Buyer to be bound by this Agreement, as amended.
• 13.7. The Buyer must not assign or transfer any of its rights or obligations under this Agreement without the prior written consent of the Seller. The Seller may assign or transfer its rights or obligations under this Agreement at any time without obtaining the Buyer’s consent.
• 13.8. No waiver by a party of any breach or default by any other party is effective unless reduced to writing and signed by the party making such waiver, and any such waiver does not constitute a waiver of any other continuing breach or default under this Agreement.